Deal Flow CRMThese terms are an agreement between you and Momentum Marketing & Software Technologies ("we", "us") for the use of Deal Flow CRM, including its web, mobile and desktop apps, the Deal Flow Call Box, and related services (the Service). By creating an account or using the Service you accept these terms. If you use the Service for a business, you accept them on its behalf and confirm you are authorised to do so.
1. Eligibility and accounts
- You must be at least 18 years old and able to enter into a binding contract.
- Give accurate information and keep it up to date. Keep your password and sign-in codes secret; you are responsible for activity under your account.
- A workspace belongs to the business that created it. Its owner and admins control who has access, what members can see, and the workspace's data. Tell us at once if you suspect unauthorised use.
2. Plans, prices and payment
- The Service has a free plan with usage limits and paid plans billed per user (seat). Current plans, features and prices are shown in the app under Settings → Subscription & billing before you pay. Prices are in Indian rupees and include GST for businesses in India, and in US dollars for businesses outside India, unless stated otherwise.
- Paid plans are paid in advance for one year at a time. They do not renew automatically: we remind the workspace owner before the paid year ends, and the plan continues only if it is renewed. Payments are processed by Cashfree Payments; by paying you also accept Cashfree's terms.
- Adding seats or upgrading may be charged at once for the rest of the current period. Seat reductions and downgrades take effect from the next renewal.
- If a payment fails, we may limit the workspace to the free plan's limits until it is paid. Your data is not deleted because of a failed payment.
- We may change prices for future billing periods with at least 30 days' notice to the workspace owner. The change applies from your next renewal after the notice.
- All payments are final and non-refundable, except for charges made in error. Cancellation and billing-error refunds are covered by the Refund & Cancellation Policy.
3. Your data
- You keep all rights to the data you put into the Service (Customer Data). You give us permission to host, copy, process and display it only as needed to provide, secure and support the Service, as described in our Privacy Policy.
- You are responsible for your Customer Data and for having the right to collect and use it, including the consent of the people whose details you store, email, message or call.
- You can export your data and delete your workspace at any time; see Data Deletion.
4. Acceptable use
You must follow the Acceptable Use Policy, which forms part of these terms. In short: no spam or unsolicited bulk messages or calls, no illegal, harmful or misleading content, comply with telecom, messaging, privacy and recording laws (including the TRAI rules on commercial communication and Do-Not-Disturb preferences), and do not misuse, disrupt or try to break into the Service.
5. Calling, messaging and AI features
- Calls. The Deal Flow Call Box places and answers calls through your own phone and SIM. Call charges are billed by your mobile operator. You are responsible for informing people and getting any consent required before recording calls or using the AI calling agent, and for calling only at lawful hours and only people you may lawfully contact.
- WhatsApp. The official WhatsApp Business Platform is subject to Meta's terms and pricing. Linking a regular WhatsApp account is offered at your own risk: WhatsApp may restrict or ban accounts that it considers automated, and we are not responsible for such action.
- AI. AI features (drafts, summaries, card scanning, transcription and the AI calling agent) use third-party models and can make mistakes. Review AI output before relying on it. You are responsible for how you use it and for what the AI agent says on your behalf within the instructions and information you give it.
6. Third-party services
The Service works with services you choose to connect, such as Google, Microsoft, Meta (WhatsApp), Cashfree and your email provider. Their terms and privacy policies apply to your use of them. We are not responsible for third-party services, and features that depend on them may change or stop if the third party changes its service.
7. Our intellectual property
The Service, its software, design, brand and content (other than Customer Data) belong to us or our licensors. We give you a limited, non-exclusive, non-transferable right to use the Service under these terms while your account is active. Do not copy, resell, reverse engineer or build a competing product from the Service. If you send us feedback, we may use it without obligation to you.
8. Availability and support
We work to keep the Service available and secure, but it is provided over the internet and may sometimes be unavailable, for example during maintenance or because of events outside our control. We may improve, change or remove features; if we remove a major paid feature, we will give reasonable notice. Support is available through the contacts on the Contact Us page.
9. Suspension and termination
- You may stop using the Service and delete your account or workspace at any time.
- We may suspend or end access if you seriously or repeatedly break these terms, fail to pay, create a security or legal risk, or if the law requires it. Where reasonable we will warn you first and give you a chance to fix the problem and export your data.
- Sections that by their nature should continue (including payment owed, data, disclaimers, liability and governing law) survive termination.
10. Disclaimers
Except as expressly stated in these terms, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose, to the extent the law allows. We do not promise that the Service will be uninterrupted or error-free, or that it will produce any particular business result.
11. Limitation of liability
To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, business or data, arising from the Service. Our total liability for all claims relating to the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.
12. Indemnity
You will compensate us for losses and reasonable costs arising from claims by third parties caused by your Customer Data, your breach of these terms or the Acceptable Use Policy, or your violation of law, including laws on calls, messages, recordings and personal data.
13. Governing law and disputes
These terms are governed by the laws of India. Before going to court, we will both try in good faith to resolve any dispute by contacting each other. The courts at Bengaluru, Karnataka have exclusive jurisdiction, subject to any consumer protection rights you have that cannot be waived.
14. Changes to these terms
We may update these terms. We will post the new version here with a new effective date and, for significant changes, notify workspace owners at least 15 days before they apply. If you keep using the Service after that, the updated terms apply; if you do not agree, you may cancel before they take effect.
15. General
These terms, together with the policies they link to, are the whole agreement between us about the Service. If any part is found unenforceable, the rest stays in effect. A failure to enforce a right is not a waiver. You may not transfer these terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets with notice to you.
16. Contact
- Company
- Momentum Marketing & Software Technologies
- support@dealflowcrm.co.in
- Phone
- +91 74398 52955